Terms and Conditions
(For Products or Services) – The expected time span for reporting the services ordered to be cancelled and the conditions under which cancellation will be allowed.
Example: Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
RETURN AND REFUND POLICY
(For Services and Products) – must detail the refund and refund policy clearly on the Website to inform Cardholders of their rights and responsibilities.
EXAMPLE OF RETURN POLICY: We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
(for services and Products) – Disclose how the service/product will reach your customers and should have the following points:
The time duration for the shipment to reach the customer (Example below)
• International and GCC countries – 7-10 days
• Local – 7 days
Delivery Charge if there is any (Example below)
•Local – free delivery or mention the delivery charge
• International and GCC countries – AED 100 or free for order above 500